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True Companion Animal Hospital

1144 Rayford Road
Spring, TX 77386

(281)363-8708

truecompanionvet.com

EMPLOYMENT MISSION  

At True Companion, our goal is to provide an enjoyable, rewarding, and challenging workplace environment where team members provide top-notch customer service, kind compassionate patient care, and top of the line medical care.
We
hope to provide a workplace which encourages long term commitment by promoting growth in skills and knowledge through training and continuing education as well as increasing benefits and pay. Our multi-tiered system of training and promotion allows employees of all experience and skill levels to find a place at True Companion. 

Although we do not currently have any positions open,

True Companion ALWAYS appreciates resumes from interested parties. 

If you would like to be considered for membership to this team, evaluate the following job descriptions and see if you can find your fit. While previous experience is desirable, it is not required.  In choosing  team members, emphasis will be placed on the personal qualities which are most likely to support the True Companion
practice mission.  If you find a job that fits you, please submit a resume to NancyTCAH@att.net or call 281-363-8708.

Qualities desirable in future employees:
  1. Cheerful, optimistic, people pleasing attitude
  2. Compassionate and kind toward people and pets
  3. Experienced at multi-tasking, organized and clean
 
Required abilities for employment:
1.       Honesty, integrity, dependability
2.     The ability to lift animals and objects up to 50 pounds. He or she must be physically able to hold and restrain pets. (Exception: some employees with specific job descriptions may be exempt from this requirement).
3.     All employees must be able to read, write legibly, and communicate in English.
4.     Employees must possess basic computer literacy
5.     Ability to interact calmly and without fear with dogs of all sizes and cats
6.     Ability to work assigned hours as well as holidays when needed.
 
   
JOB DESCRIPTIONS:
 
Customer Service Representative (CSR)
 
The Customer Service Representative is the most important person in the clinic. You are the first and last impression clients will have of the clinic. Because you are the first person the client meets when they enter the reception area, clients should see your smiling face and have no doubt that they have brought their pet to the right clinic! You are a powerful factor in determining if a customer has a positive experience. A great veterinary experience can be counteracted by one bad customer service experience. For these reasons, a Customer Service Representative MUST be a people pleasing, animal loving, cheerful, upbeat person. 
 
Primary Job Responsibilities: The CSR recognizes and meets all client needs. He or she greets clients, admits and discharges patients, answers phones, schedules appointments, takes messages, performs OTC sales, prepares and maintains records, generates estimates, and performs required computer transactions. He or she makes a special effort to know clients and pets by name. Once properly trained, the CSR will possess a basic understanding of veterinary conditions, be able to identify emergency and isolation situations, and can educate clients about wellness topics. He or she is responsible for maintaining the cleanliness and organization of the lobby and reception area.  The CSR may, on occasion, be asked to perform the duties of an Animal Care Attendant (ACA). These duties will be considered within the job description of the CSR.
 
Job Qualifications:
    • High school diploma or equivalent
    • Ability to learn to use the computer program
    • Ability and desire to increase veterinary knowledge and skills using text based, video, and computer educational programs
    • The ability to multi-task and remain calm, organized, and cheerful in busy situations
    • A compassionate, caring, understanding attitude toward worried and distraught clients and a sincerely helpful attitude with angry or frustrated clients.
      

Animal Care Attendant (ACA)
 
This position is the entry level position for people with no previous veterinary experience. The Animal Care Attendant is the major caregiver to all non-hospitalized and boarding pets. The ACA takes pride in the care of these animals providing fresh water, food, baths, exercise and play as well as a clean comfortable environment. The ACA is trained to recognize ill or special needs animals and bring them to the attention of the veterinary staff. The ACA is also responsible for the general cleanliness of the hospital and grounds. The hospital environment reflects on the hospital staff and the ACA is team leader in this area.
 
ACA's may train to become Veterinary Assistants if qualified by hospital management.
 
Job Qualifications:
    • High school diploma desirable but not required
    • Kind, compassionate nature with a desire to nurture and care for animals
    • Must be willing to clean!
    • The ability to work well with other team members to accomplish the practice mission
 
 
Veterinary Assistant (VA)
 
Veterinary Assistants (VAI & II) are the support system of the veterinary crew. The VA assists doctors and technicians in their daily tasks of providing care for hospital patients.  The VA performs laboratory tests, assists in surgery, radiology, and exam rooms, and provides compassionate nursing care to hospitalized animals. The VA also stocks and cleans the hospital as well as cleaning kennels and providing boarding animal care when needed. The VA assists CSR's up front when required as well.
 
Job Qualifications:
    • High school diploma or equivalent
    • At least three months of previous veterinary experience.
    • Kind, compassionate nature with a desire to nurture and care for animals
    • The ability to multi-task and remain calm, organized, and cheerful in busy situations
    • The ability to work well with other team members to accomplish the practice mission
    • Ability and desire to increase veterinary knowledge and skills using text based, video and computer educational programs
 
Veterinary Technician
 
Veterinary Technicians (VTI & II) are knowledgeable, highly skilled individuals capable of providing high quality nursing care to hospital patients. The VT's are the backbone of the veterinary care team. The highest level veterinary technicians are Registered Veterinary Technicians (RVT). These individuals have completed formal education and training to obtain this certification. 
 
VT's provide varying levels of nursing care depending on their individual skills, knowledge, and certifications.  If you would like to become a True Companion Veterinary Technician, you will need the following qualifications:

 Job Qualifications:
    • High school diploma or equivalent
    • At least 3 years of previous veterinary experience or a RVT certification
    • Kind, compassionate nature with a desire to nurture and care for animals
    • The ability to multi-task and remain calm, organized, and cheerful in busy situations
    • The ability to work well with other team members to accomplish the practice mission
    • Ability and desire to increase veterinary knowledge and skills using text based, video, and computer educational programs
 
 
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